Unfortunately, we can’t accept returns of personalised gifts.
All our products are personalised especially for you, once an order is placed, it then becomes non refundable.
It goes without saying that if items are faulty or damaged we can assist in arranging a replacement.
My order has arrived and it's broken!
There is nothing worse than patiently waiting for an item to be delivered only to find it has been damaged!
We know how important it is for your items to be in perfect condition.
Please send us the details of the damaged item within 7 days of receiving the item and we can work on getting a replacement sent out to you as soon as possible.
The item must have a proof of purchase and be in the same condition as when it was sent to you.
Please email us at email@example.com.
My order has arrived and there’s a spelling mistake!
Our personalised gifts are tailor-made for you, so our machines will print the same exact message that has been entered by you when ordering. We, therefore, advise you to double check any names and messages for potential spelling mistakes.
If your gift does arrive with mistakes, we cannot accept responsibility unless the fault was a result of the personalisation process.
Please contact us so we can check your order to see what you entered.
I’ve decided to cancel my order, what should I do?
Please email us immediately and we will try to cancel your order before it is sent to our design team.
Unfortunately, once an order has been received by our design team we can not cancel it.